What best defines denial management and which metrics help improve denial rates?

• A. Denial management is a routine review of denials; metrics include denial rate, turnaround time, and denial reason codes.
• B. Denial management focuses on appealing high-dollar denials only; metrics are appeal rate and time to payment.
• C. Denial management ignores denial reasons and measures only total revenue.
• D. Denial management is the process of generating denials for testing purposes.

Answer: (A)