What methods can be used to follow up on claims?

• A. Wait for automatic updates.
• B. Contacting the payer for status updates, reviewing claim denials, and resubmitting corrected claims.
• C. Contacting the patient for payment.
• D. Deleting the claim from the system.

Answer: (B)

Following up on claims means actively tracking each submitted claim with the payer, identifying any denials or holds, and resubmitting corrected information to move the claim toward payment. This approach keeps the revenue cycle moving by catching delays early and addressing the specific reasons a claim isn’t paid. Relying on automatic updates alone can leave gaps, since some payers don’t provide timely or detailed status information. While contacting the patient may be part of collections, it doesn’t advance the claim through the payer’s processing, and deleting the claim would discard data and halt the payment process. So the best method is to check payer status, review denials, and resubmit corrected claims.