Why is it important to keep track of submitted claims?

• A. To appeal denied claims only.
• B. To ensure claims are processed and to confirm receipt by the third-party payer.
• C. To verify patient identity.
• D. To schedule patient appointments.

Answer: (B)

Keeping track of submitted claims ensures they move through the payer’s system and that you know the payer has received them. When a claim is submitted, you need to confirm it was received and is progressing. Tracking shows the status—accepted, rejected for edits or missing information, or pending—so you can address issues quickly and prevent payment delays. This helps manage accounts receivable, supports timely follow-up on denials, and provides a clear audit trail for communication with both the payer and the patient. It’s broader than just appealing denied claims because you’re continually monitoring all claims to ensure they’re processed properly. Verifying patient identity happens earlier in the workflow, and scheduling appointments isn’t related to claim submission.